Customers purchasing on behalf of a business, clinic, healthcare organisation or professional practice should enter the relevant business or organisation name in the optional Company field during checkout.
Although the field is labelled “Company,” it may also be used by clinics, sole traders, healthcare organisations and professional practices.
Customers purchasing as individuals for personal or caring purposes should leave the Company field blank.
Where the Company field is blank, the order is normally reviewed under our B2C verification process. Where the Company field is completed, the order is reviewed under our B2B verification process.
Individual or B2C orders are reviewed using the customer, contact, billing, delivery, payment-risk and order information provided during checkout.
Business or B2B orders are subject to an additional organisational check. This may include reviewing a company registration, official website, publicly available business contact information, business email address or relevant professional register where applicable.
We may contact a customer where additional information is required, including where an order appears to have been placed for business or professional purposes but no Company information has been provided.